Note: 0800 and 0808 numbers are free. 0845 numbers are charged as ‘local’ calls.
AbilityNet
A ‘one-stop-shop’ for assistive technology needs. The company has centres in various locations in the UK.
AbilityNet Central England
PO Box 94, Warwick, Warwickshire CB34 5SW
Tel: 0800 269545 ~ Fax: 01926 407425 ~ Helpline: 0800 269545
Email: enquiries@abilitynet.co.uk ~ Website: www.ability.co.uk
Age Concern
For advice, informantion and factsheets.
Astral House, 1268 London Road, London SE16 4ER
Tel: 0208 765 7200 Information line: 0800 009966
Website: www.ageconcern.org.uk
Benefit Enquiry Line
Advice on Social Security benefits.
Tel: 0800 8822 00 ~ Textphone: 0800 24 33 55
Email: bel-customer-services@dwp.gsi.gov.uk ~ Website: www.dwp.gov.uk
bettercaring.co.uk
Advice and information on finding care homes and meeting fees.
Cairns House, 10 Station Road, Teddington, Middlesex TW11 9AA
Tel: 0845 644 1701 ~ Fax: 0845 644 1703
Email: info@bettercaring.co.uk ~ Website: www.bettercaring.co.uk
British Red Cross
UK Office, 44 Moorfields, London EC2Y 9AL
Tel: 0870 170 7000 ~ Website: www.redcros.org.uk
Carers UK
Advice and support for carers.
20-25 Glasshouse Yard, London EC1A 4JT
Tel: 0207 490 8818 ~ Fax: 0207 490 8824
Carers Line: 0808 808 7777
Email: info@carersuk.org ~ Website: www.carersuk.org
Carer’s Allowance Unit
Palatine House, Lancaster Road, Preston, Lancashire PR1 1HB
Tel: 01253 856 123
Centre for Accessible Environment
Information, design, guidance and consultancy on accessibility.
70 South Lambeth Road, London SW8 1RL
Tel: 0207 840 0125 ~ Textphone: 0207 840 0125 ~ Fax: 0207 840 5811
Email: info@care.org.uk ~ Website: www.care.org.uk
Citzens Advice Bureau
(The address and telephone number of your local CAB will be in the Phone Book and in Yellow Pages under Counselling and Advice)
www.citizenadvice.co.uk
Commission for Social Care Inspection
Regulatory body for residential care homes and domicillary care providers.
St Nicholas Building, St Nicholas Street, Newcastle Upon Tyne NE1 1NB
Tel: 0191 233 3600
Website: www.csci.gov.uk
Communication Matters
National charitable organisation concerned with people with complex communication needs.
c/o The ACE Centre, 92 Windmill Road, Oxford OX3 7DR
Tel: 0845 456 8211
Email: admin@communicationmatters.org.uk ~ Website: www.communicationmatters.org.uk
Counsel and Care
Advice and help for older people and their carers.
Twyman House, 16 Bonny Street, London NW1 9PG
Tel: 0207 241 8555 (Admin line) ~ Fax: 0207 267 6877
Advice line: 0845 300 7585
Email: advice@counselandcare.org.uk ~ Website: www.counselandcare.org.uk
Court of Protection
Office of the Pubic Guardian, Archway Tower, Junction Road, London N19 5SZ
Tel: 0845 330 2900 ~ Fax: 0870 7395780 ~ Textphone: 0207 664 7755
Website: www.publicguardian.gov.uk
Department of Health
A number of useful factsheets and leaflets can be found online in the Publications Library on the Department of Health website at: www.dh.gov.uk
To obtain hard copies of Department of Health publications, write to:
DH Publications Orderline, PO Box 777, London SE1 6XH
Tel: 0870 155 5455 ~ Fax: 01623 724524
Most Department of Health publications are available free of charge
To order Department of Health publications that are chargeable contact:
TSO Publications Centre, PO Box 29, Norwich NR3 1GN
Department for Work and Pensions
The Department for Work and Pensions produces a number of useful factsheets about funding a place in a care home, benefit entitlements, winter fuel payments, etc. Various phone numbers apply to order hard copies but many leaflets can be downloaded from the website at: www.dwp.gov.uk
You can call the Pension Service on: 0845 60 60 265
Website: www.thepensionservice.co.uk or www.info4pensioners.gov.uk
Pension Tracing Service
The Pension Service, Tyne View Park, Whitley Road, Newcastle-upon-Tyne NE98 1BA
Tel: 0845 600 2537 ~ Textphone: 0845 300 0169
Website: www.thepensionservice.co.uk
Disability Living Allowance and Attendance Allowance
Warbreck house, Warbreck Hill, Blackpool, Lancashire FY2 0YE
Tel: 08457 123456
Directgov
Public services all in one place; a website with useful links to lots of local information and other organisation.
Website: www.direct.gov.uk
Elderly Accommodation Counsel
Advice and information on all types of accommodation for older people.
3rd Floor, 89 Albert Embankment, London SE1 7PT
Tel: 0207 820 1343
Email: enquiries@e-a-c.demon.co.uk ~ Website: www.housingcare.org
Energy Saving Trust
For advice on heating your home efficiently.
21 Dartmouth Street, London SW1H 9BP
Tel: 0207 222 0101
Email: info@est.co.uk ~ Website: www.est.org.uk
Energy Action Grants Agency
Gives advice on home energy efficiency.
Tel: 0800 181667 ~ Textphone: 0800 072 0156
Energy Efficiency Advice Centre
Tel: 0800 512 012
Help the Aged
For advice, information and factsheets.
207-221 Pentonville Road, London N1 9UZ
Tel: 0207 278 1114
Email: info@helptheaged.org.uk ~ Website: www.helptheaged.org.uk
SeniorLine (Help the Aged’s advice and information service)
Tel: 0808 800 6565 ~ Textphone: 0800 26 96 26
Email: seniorline@helptheaged.org.uk
SeniorLink Alarm (an immediate response service if help is needed)
Tel: 01255 473 999
IPA
As the appointed purchasing partner to KCHT, ipa offers a freepurchasing service to KCHT members that can save time and expense in the purchase of a wide range of products and services. For more details Email: www.ipapurchasing.co.uk
NHS Direct
24-hour health information and advice
Tel: 0845 4647 ~ Website: www.nhsdirect.nhs.uk
NHS Patient Services
Help with NHS charges.
Tel: 0845 850 1166
Nursing Home Fees Agency
Advice and information about obtaining and paying for care. A range of fact sheets are available such as “Care Home Costs: NHFA Top Ten Tips”.
Freepost, St Leonard’s House, Mill Street, Eynsham, Oxford OX29 4JX
Tel: 01865 733000 ~ Fax: 01865 733001 ~ Advice Line: 0800 99 88 33Email: enquiries@nhfa.co.uk ~ Website: www.nhfa.co.uk
RADAR
Campaigning and advisory body run by, and for, disabled people.
12 City Forum, 250 City Road, London EC1V 8AF
Tel: 0207 250 3222 ~ Fax: 0207 250 0212 ~ Minicom: 0207 250 4119
Email: radar@radar.org.uk ~ Website: www.radar.org.uk
United Kingdom Home Care Association Ltd
42b Banstead Road, Carshalton Beeches, Surrey SM5 3NW
Tel: 0208 288 1551 ~ Fax: 0208 288 1550
Email: enquiries@ukhca.co.uk ~ Website: www.ukhca.co.uk
Warm Front Team
Energy efficiency advice line.
Tel: 0500 201000 or 0800 952 1555
Email: energyefficiency@powergen.co.uk Website: www.powergen-warmfront.co.uk
Winter Fuel Payment Helpline
Information on winter fuel payments or age-related payments.
Tel: 0845 9 15 15 15 ~ Textphone: 0845 601 5613
Winter Warmth Advice Line
Tel: 0800 085 7000 ~ Textphone: 0800 085 7857
